SentriLock is currently experiencing a code generation error, thus Tenant Turner is unable to generate new one-time codes at this time. If a self-access viewing was already scheduled before this outage, tenant leads should still be able to access the rental with their one-time code.
Requests for new codes that cannot be generated while the SentriLock API is down will be put into a queue. Once the SentriLock API has recovered, prospective tenants will be notified to schedule their viewings and get new codes.
SentriLock acknowledged the outage and is working to resolve the issue.