SentriLock API Outage

Incident Report for Tenant Turner

Resolved

This incident has been resolved.
Posted May 30, 2024 - 17:22 EDT

Identified

SentriLock is currently experiencing a code generation error, thus Tenant Turner is unable to generate new one-time codes at this time. If a self-access viewing was already scheduled before this outage, tenant leads should still be able to access the rental with their one-time code.

Requests for new codes that cannot be generated while the SentriLock API is down will be put into a queue. Once the SentriLock API has recovered, prospective tenants will be notified to schedule their viewings and get new codes.

SentriLock acknowledged the outage and is working to resolve the issue.
Posted May 30, 2024 - 17:09 EDT
This incident affected: SentriLock.